John Yesko is a veteran experience design, creative, and digital business leader; now Head of User Experience and Service Design at Walgreens. Responsible for the digital experience on Walgreens websites, consumer mobile apps, and in-store retail interfaces – as well as team member-facing digital. He also leads the Omni-Channel Service Design practice, with the mission of improving customer and employee experience across their ~9500 stores.
John’s specialties include Information architecture, user experience design, service design, usability testing/user research, website design, interaction design, and creative direction.
In this episode, we talked about:
- What is Walgreens and how it serves people?
- John’s role in Walgreens
- Walgreens and Boots relationship
- How did John get into design?
- How did John get the job at Walgreens?
- John shared some knowledge to those aspiring UX designers in healthcare/pharmacy world
- What is a good design for John?
- More design tools that can be used for service design
- And MUCH MORE!!
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